CUSTOMER MESSAGING, WITH PURPOSE

Be the business they’re happy to hear from.

Help people remember a visit, return for another, use a reward, or tell you how it went. A little follow-through can make the relationship easier.

Prepare my first campaign

Prepare first. Review before sending.

Five reasons to stay in touch.

Example campaigns · use your own audience, offer, and source data.

SMS

Make the next visit easier

Send a clear appointment reminder.

Requires appointment details from your booking source.

Prepare this example

SMS

Celebrate a loyalty reward

Show a customer what they can enjoy next.

Requires a real reward and accurate eligibility.

Prepare this example

Ask how the visit went

Invite honest feedback after a service.

Use a valid feedback destination; welcome all experiences.

Prepare this example

Share a seasonal offer

Give people a timely reason to visit.

Keep availability and offer terms accurate.

Prepare this example

SMS

Invite another visit

Help someone find their next class or appointment.

Requires a booking destination and suitable audience.

Prepare this example

Business owner preparing the next step in a customer relationship

THE BUSINESS SIDE

Be ready when they reply.

Give your team a clear next action when a customer responds.

Explore Flow Builder

Use your booking and loyalty facts.

Appointment reminders and rewards need accurate details from your existing source. Keep the booking, reward, and feedback destinations useful and current.

Before you get started

What can a local business prepare?

Appointment reminders, rebooking invitations, seasonal offers, feedback requests and loyalty updates. Each needs the relevant appointment, offer, eligibility or booking information.

Explore product capabilities, automated flows and current pricing. For account-specific requirements, contact Focal Campaign.

Make the next message useful.

Choose your goal. Prepare the work. Review the next step.

Prepare my first campaign