Focal Campaign
SMS
Recover an unfinished cart
Invite a shopper back to saved items.
Requires cart data and a working cart destination.
Prepare this exampleCUSTOMER MESSAGING, WITH PURPOSE
Keep the relationship going beyond the cart.
Invite shoppers back, share something relevant, and keep customers informed with SMS, MMS, and email campaigns.
Prepare my first campaignPrepare first. Review before sending.
Five moments worth a useful message.
Example campaigns · use your own audience, offer, and source data.
Introduce a promotion
Give a new collection a reason to be explored.
Use an accurate offer and relevant audience.
Prepare this example
Welcome a customer back
Reconnect with something useful since their last visit.
Requires an appropriate customer-history segment.
Prepare this exampleMMS
Share a back-in-stock update
Let interested shoppers know an item is available.
Requires current inventory data and subscriber interest.
Prepare this example
SMS
Keep an order moving
Give customers a clear way to check progress.
Requires order events and a valid tracking destination.
Prepare this example
THE BUSINESS SIDE
Connect the follow-through.
Give your team a clear next action when a customer responds.
Explore Flow BuilderConnect your store’s facts to the message.
Cart, inventory, order, and purchase events need a working source connection or an explicit audience import. Focal supplies the messaging journey. Verify each source before relying on automatic enrollment.
Before you get started
Can I build cart or post-purchase follow-up?
You can prepare a relevant message and flow, but cart, purchase and inventory examples require accurate data and a working event source. An example is not a preconnected store integration.
Explore product capabilities, automated flows and current pricing. For account-specific requirements, contact Focal Campaign.
Make the next message useful.
Choose your goal. Prepare the work. Review the next step.
Prepare my first campaign